Refunds

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• How to complete a refund with no exchange of goods
• How to complete a refund with an exchange of goods and balance still owed to customer
• How to complete a refund with an exchange of goods and the customer owes you money

How to complete a refund

Scan the item being returned, then press to minus (-) icon (circled below)

• The below message will appear.

• Press Yes to continue with the refund.

  

• Note you may put through more products in this transaction, like the example below.

• The value of the refunded item will be taken off the full transaction value.

  

To complete the refund:

• Press Done if refunding by cash.
• Press Pay if refunding by card (select Credit/Debit on the next screen).