Refunds

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How to complete a refund with no exchange of goods

How to complete a refund with an exchange of goods and balance still owed to customer

How to complete a refund with an exchange of goods and the customer owes you money

How to complete a refund

• Scan the item being returned,

• Select the Minus (-) icon

• The below message will appear.

  • Press 'Yes' to continue with the refund.

• If you have set up that a user must select a reason when refunding, then the below message will be displayed.
  • Click 'confirm' when the reason is selected.

• To complete the refund:

  • Press Done if refunding by Cash.
  • Press Pay if refunding by Card (select Credit/Debit on the next screen).

How to complete a refund by scanning a receipt

• Scan the barcode on the receipt

• A screen similar to the below will be displayed

• Select the item you wish to refund and press 'refund selected items'

• Select a reason from the dropdown (if you have reasons set up)

• The item being returned will then be highlighted in Red as displayed below

• To complete the refund:

  • Press Done if refunding by Cash.
  • Press Pay if refunding by Card (select Credit/Debit on the next screen).

A few things to note:

• When refunding via voucher, a new voucher will be issued for the remaining sale amount, the sale will be completed once the new voucher is printed.

• When refunding via gift card, the gift card will have to be scanned and the amount entered will cause a top-up to be applied to the gift card

• When a promotion is refunded, All other items that were a part of the promotion will be selected when you click on any promotion item sold. Any promotion item can be clicked to deselect them all.