- Shorts/ Exceptions Tab

• This Tab allows us to deal with the exceptions from all the orders we have sent by broadband transmission.

• When an order is sent and if certain products are not available from by the supplier, then they are instantly displayed in this tab

Resolving exceptions in the Shorts tab

• In the shorts/exceptions tab, we have three options when dealing with shorts. We can either delete the product from the order, move it back to Pending in the Manage Orders tab or reorder it from another supplier.

• These three options are visible at the top right hand corner of the screen

• To perform any one of these on a certain product, select the box beside the product and click the appropriate button.

• Once you click the Reorder button a dialog box will appear instantly allowing you to select a new supplier to order this product from. They will now be marked in green and in a resolved exception state

- Flagged Deliveries Tab

• If the received quantity is less than the ordered quantity, select the box beside the product and click the Flag button.
  • The product is now marked in red.

• Once we have checked in any orders that have arrived into the store, all products where the received quantity was less than the expected delivery quantity will appear in the Flagged Deliveries tab.

We have two options when resolving with short deliveries:

1. Enter the additional quantity of the product that has been sent to the store since the original order was completed. Tick the box beside the product and click Resolve selected. The stock will now be updated for this particular product and it will be marked green in the list.

2. However, if no additional products have been received into the store and the product will not be sent to the store in the future, we simply tick the box beside the product and click Resolve Selected again. Once Resolved, these products will also be marked green and will no longer appear on this page when it is displayed again.

- Shorts / Exceptions On The Complete Order Screen

• Any outstanding exceptions will be located on the bottom of the order and marked in red

• From here you can reorder the product from another supplier by ticking the box beside the product and clicking the reorder button located on the top right of the screen and select the desired supplier to reorder from..

• Select Reorder