Handling Shorts

- Shorts/ Exceptions Tab

This Tab allows us to deal with the exceptions from all the orders we have sent by broadband transmission.

When an order is sent and if certain products are not available from by the supplier, then they are instantly displayed in this tab

Resolve exceptions on your orders

• In the shorts/exceptions tab we have three options when dealing with shorts. We can either delete the product from the order, move it back to Pending in the Manage Orders tab or reorder it from another supplier
• These three options are visible at the top right hand corner of the screen

• To perform any one of these on a certain product select the box beside the product and click the appropriate button
• Once you click the Reorder button a dialog box will appear instantly allowing you to select a new supplier to order this product from. They will now be marked in green and in a resolved exception state

- Resolve Short Deliveries Tab

Once we have checked in any orders that have arrived into the store, all products where the received quantity was less than the expected delivery quantity will appear in the Resolve Short Deliveries tab.

We have two options when resolving with short deliveries

1. Enter the additional quantity of the product that has been sent to the store since the original order was completed. Tick the box beside the product and click Resolve selected. The stock will now be updated for this particular product and it will be marked green in the list

2. However if no additional products have been received into the store and the product will not be sent to the store in the future, we simply tick the box beside the product and click Resolve Selected again. Once Resolved these products will also be marked green and will no longer appear on this page when it is displayed again.

- Shorts / Exceptions

Any outstanding exceptions will be located on the bottom of the order and marked in red

From here you can go through each product in the order one by one and enter the amount received

The quantity in blue beside the received quantity is the quantity ordered

If these quantities are the same for all products click the autofill button, this will duplicate the ordered quantities into the received quantities.

• The exceptions ( shown in red ) can be re ordered in two ways.
• Select the square radio button next to the individual product(s)
• Select the Reorder button

• Select the supplier that you would like to reorder the items from
• Select Reorder
• Exceptions can also be reordered in the Shorts section.
• The Shorts Tab is located on the left-hand side of the order screen.

The page that opens will show all outstanding Exceptions from sent orders.

IMAGE GOES HERE No exceptions in test Rx365

• To reorder an Item(s) select,
• The square Radio button next to the product
• The supplier Radio button located above the products ( this will select all products)

• Select the Reorder Button located on the top right of the screen and select the desired supplier to reorder from.
• Select Reorder to Send the Order