• EPos Reasons - These reasons are used for Cash In/Out, Overrides, Pay-outs, Refunds & Voids. This allows you too force a staff member to choose a reason when performing any of these on the till.

How to create an EPoS Reason

• Open the Back Office

• Select the 'Config' Tab

• Select 'EPoS Reasons' on the black bar

• Click 'Add New EPoS Reason'

• Enter in a Description i.e. 'Customer did not want product'

• From the 'Type of Reason' dropdown, select the appropriate type, in this example, it's 'Refund', click Save

• This reason will then be added to the EPoS Reasons list

Performing Cash In/Out, Overrides, Pay-outs, Refunds or Voids at the till.

• Sign into the sales screen

• Scan the item to be returned and click the minus button

• You will then be asked to select a reason from the dropdown. Select one & press 'confirm'

• If you click 'cancel' you will be unable to complete the refund & the below message will be displayed

• Click the 'Done' button to complete