How to View All Claimed Items

• Launch the Touchstore Rx application

• Select Modules -> Claim Analytics

• The claim Analytics application will then open

• Using the drop down select “Show All Claimed Items”

• This will display all items claimed and the matching payments from PCRS.

How to View All Claimed Items Rejected by PCRS

• Using the drop down select “Rejected by PCRS With Error Message”

• This will display all items claimed and the reason given by PCRS for their rejection.

How to View All Claimed Items That PCRS Paid Less Than Expected for Ingredients

• Using the drop down select “Show items with ingredient cost reduced by PCRS”

• This will display claimed items that PCRS have paid less than expected for ingredients.

• The cost column displays the difference between the Ingredient Cost in Touchstore Rx that was sent in the claim and Ingredient Cost PCRS paid the pharmacy.

How to View Claimed Items Without a PCRS Number

• Using the drop down select “Show items without PCRS claim number”

• This will display items that were sent to the PCRS but were not included in the claim payment records

• In turn this could include items that have not been paid for by the PCRS that the user expected payment for.

How to View Summary Dashboard of Payments

• Open Claim Analytics

• Select the Fee Stats button

• This dashboard displays high level information regarding claim payments

• By selecting the “Show Fee Value” option, it will display the value of fees, separated into the fee types ( €5.00, €4.50, €3.50, Not Dispensed €3.27, Extemporaneous, etc. )

• By unticking this option it will display the number of fees, separated into the fee types.

• By selecting the “Separate Phased Dispenses” option, it will separate each fee type into the number of items dispensed at that fee type and the number of phased items dispensed at that fee type.