The hardship scheme has to be claimed for Manually.

Please see circular from HSE https://www.hse.ie/eng/staff/pcrs/circulars/pharmacy/discretionary%20hardship%20arrangements.pdf

If you need a Hardship scheme report please see the following article on how to access this on the dispensary system

https://tsm.touchstore.ie/helpfile/display_article.php?id=90212902-A14B-4334-9246-839695C2B1C1