Verification Errors

If there are errors in any scripts that have been verified then the system will display the following dialog detailing the errors:

• If the following column is ticked:
  • Prescriber No: the GMS Number is missing or invalid for the Prescriber
    • Open the Patient maintenance screen, double click on the Prescriber's dropdown list and find the doctor in question. Enter the GMS code for the prescriber.
    • Alternatively, if an incorrect Doctor has been selected for the script, Edit the dispense and change the GMS Doctor assigned to the script.
  • Product No: the GMS Number is missing or invalid for the Product
    • Edit the script highlighted and either select a different product that has a GMS code or enter a GMS code for the product.
  • Patient Ref: the Scheme Reference Number for the affected patient is missing or incorrect
    • The Patient reference (their scheme card number) is entered on the Patient maintenance screen.
    • The PCRS online Card checker can be used to verify the patient reference or contacting the PCRS directly.
  • Dupl. Scheme: the affected patient has more than one of the same Scheme on their Edit (F3) screen
    • Open the Patient’s file and open the Patient maintenance screen, Select the duplicate scheme and click the ‘Deleted Scheme’ button
  • Form Number: the Form Number is missing or invalid
  • Not Disp Reason: the Not Dispensed reason is missing or invalid
  • Qty: the Dispensed Quantity is missing or invalid. Quantity needs to be non-zero unless the item is Not Dispensed and must be greater than zero
  • Repeat Part Error: the Repeats Made or the Maximum Repeats information is missing or invalid
  • Amount Error: the Total Cost is missing or incorrect. If the Total Cost of an item is 0.00 you will see this error.
    • Edit the script and correct the Cost Price or select another product with an amount assigned.
  • Extemp Item: the item is marked as an Extemp Item but does not have the correct GMS Number. GMS Numbers for Extemp items must begin with 99 e.g. 99189.

XML Validation Errors and how to fix them

These pop up after pressing send claim.

When XML Validation errors occur, they can take a number of different forms. They all boil down to the information inside the Claims XML file failing a validation check against a very strict and specific standard. While they can sometimes be difficult to understand, the validation error messages usually point directly to the problem. Please see below a list of common errors that occur and how to fix them: