The portal is designed to show you all the tickets that have been logged for your store or in the case of a group, all the tickets logged for each store in the group.

Support dashboard section

• Store header - From the drop-down menu you can choose a particular store to filter the logged tickets screen.

• Open Tickets header - This is the number of open tickets in your store or in your group. It shows you how long ago the last ticket was logged.

• Ticket Trends header - This shows you over the last 90 days the number of tickets logged.

• Closed Tickets header- This shows you how many tickets have been closed in the last 90 days.

• Ticket Areas header - This shows you a breakdown of the type of tickets logged it is broken into 4 categories.

  • App issue

  • Hardware

  • Other

  • Training

Open ticket section

• Ticket Number header - This is the unique number we give to the ticket. This ticket number you should quote if you're ringing support for an update.

• Store header - This is the store that logged the ticket.

• Summary header - This is a summary of the ticket logged.

• Assigned To header - this is the support engineer that the ticket is assigned to.

• Opened header - This is how long ago a support engineer last opened the ticket.

• Last updated header - This is the last time the ticket was updated by a support engineer.