Rx365 Head Office functionality is designed to give pharmacy groups central visibility and control across multiple branches. It allows authorised Head Office users to review group activity, compare branch performance, and access key operational information without needing to check each store individually.

This helps ensure that:

• pricing,
• processes,
• reporting,
• group standards

are applied consistently across the business.

Centralising information reduces manual administration for branch teams and supports faster, better-informed decision-making.

It also helps management identify:

• trends,
• exceptions,
• areas requiring attention across the group.

As the group grows, Head Office functionality provides a scalable structure for maintaining oversight, consistency, and operational control.

Configuration - Store Settings

This tab allows you to view and edit store settings and details for the Head Office and each local store by choosing the required store in the Change Store... field.

Once the Store is selected, you will notice that the screen is divided into three sections:

• Store Settings
• Store Details
• Trading Hours

Store Settings

• Add notes/reference to orders and transfers before sending

  • Tick to add notes or references to orders/transfers before sending.

• Automatically download claim exception files from PCRS

  • Tick to automatically download claim exception files.

• Automatically download claim reimbursement files from PCRS

  • Tick to automatically download claim reimbursement files.

• Automatically generate a daily order based on stock transferred out yesterday

  • Tick for daily orders to automatically generate.

Bag Barcode Type

• Set your default bag barcode type using the dropdown

• Block ALL IPU File updates from Head Office

  • Tick to block ALL IPU File updates from Head Office

• Block ALL supplier updates from Head Office

  • Tick to block ALL IPU File updates from Head Office

• Default Cost Price Description

  • Select your Default Cost Price Description using the dropdown
    • List Cost Price
    • Latest Cost Price

• Default Group

  • Select a Default Group - When selected, when creating new products, etc., this will be the group chosen by default.

• Default MyDay Configuration

• Default Ordering Cost Price

  • Select your default ordering cost price using the dropdown. This will be the cost price used when ordering.

• Default Orders Page

  • Select your default orders page using the dropdown. This will determine what screen opens first when you select the orders module.
    • Manage Orders or Orders Summary

• Default Product Search Items per Page

  • When using Advanced Search, for example, this will determine how many products display on one page.

• Default Reorder Method

  • Set your default reorder method using the dropdown
    • Manual, Reorder Level, Replacement

• Default Robot Location

  • Select a default location from a list of your created locations

• Default Status for Other Stores

  • When creating new products, the status selected here would be the status the product is set to in another store

• Default Stock Location

  • Select a default location from a list of your created locations

• Default Supplier

  • The selected supplier will open first when you open the orders module

• Dispense Qty Limit

  • Set a Dispense Qty Limit

• Interaction Period

  • Set an interaction period

• No. minutes of inactivity before signing out

  • This will determine the minutes of inactivity before signing out of the back office

• Order products based on my Product Links

  • Tick this box if you want your preferred products to be ordered based on your Product Links created

• Print Interactions

  • Select either of the following from the dropdown

• Script Queue Reminder SMS Template

  • Select a default SMS template

• Stop products from being dispensed when out of stock

  • Tick this if you want to stop products with insufficient stock from being dispensed

• Store Price Point

  • Select a store price point from the following dropdown

Store Details

This section allows you to enter general store details

Trading Hours

Your trading hours can be entered here