When a Product Alert is created and assigned to a product(s), when the product is dispensed, the product alert message will pop up, which the user will need to click 'OK' to in order to complete the dispense.

How to Create a Product Alert

• Sign into the Rx365 Back Office

  • Alternatively, you can select Modules -> Product Maintenance

• Select the Config tile

• Select Product Alerts from the side bar

• Your existing Alert Messages will be displayed here. Click the 'Add a New Alert Message' button

• The below screen will be displayed, allowing you to type in the new alert message - see the example below

• Tick 'Require PIN confirmation' box if you want the user to type in their PIN, acknowledging this alert

• Click Save when complete

Example of a Product Alert on the Dispense Screen

How to Edit Product Alerts

• After selecting the Product Alerts tab, your existing alerts will be displayed

• Click the Pencil icon beside the alert you wish to edit

• Make your change and click the save button

How to Delete Product Alerts

• After selecting the Product Alerts tab, your existing alerts will be displayed

• Click the Bin icon beside the alert you want to delete

• The below message will then be displayed. Click 'Yes, delete this item!'

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Click on the following link to find out How to Assign Product Alerts to 1 or More Products