If there is a product or service that you need to sell on your system but it does not have a barcode (or the barcode cannot be recognised by the Retail 365 system) you can create what is called Open Keys. These Open Key products will be shown on the Till when you press the Non-Scan button.
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To create a product like this, create a product as normal - How to Create a Product
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Once your product is created we can create the Open Key for it by going to the Barcodes section of the Product Page.
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Scroll down to the Open Key / PLU Code section:
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In the box provided, type in a descriptive name for this product/service. DO NOT ENTER ANY SPECIAL CHARACTERS. ONLY ENTER A-Z and/or 0-9
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Click + Add
N.B: There is a limit of THIRTY-SIX (36) total Open Keys in your system. If you need more non-scannable products than this limit please contact TouchStore Support and we will discuss the various options available to you.
