Processing Items in the Script Queue

To see when new items arrive in the Script Queue, a counter is displayed at the top of the screen in Rx365. This will only appear when no patient is selected and when the 'Complete Action' is set to Clear Patient. - Contact Touchstore Support to enable this setting.

From the dispensary, you can access the Script Queue in three ways:

1. By pressing Alt + Q on your keyboard

2. Double-clicking on the Script Queue counter displayed at the top of the screen when a patient is not selected (shown above)

3. Going to the Script Uploads module on the Back Office

The Script Queue is split into 4 sections:

• Scripts: All scripts in the queue that are either waiting to be processed or in progress

• New Patients: All patients that are in the queue but have yet to be set up on Rx365

• Ready: All scripts that have been completed through Rx365 but have not yet been scanned through the Till

• History: All scripts that have been collected and scanned through the Till

• Any items with a Status of "Unscheduled" have not yet been assigned or started.

• When you are ready to start a script, select it from the list by clicking it, and press the Start Fulfilling Script button.

• The status of the Script Queue record will change to "Started" and the "Assignee" will be set to the currently logged-in user

• The patient's PMR will then open, and all of the items previously selected on the EPoS system will be highlighted automatically. If the user at the till did not select any items, the dispensary user will manually select the required items to be dispensed.

• The next step is to dispense the items. Do this by clicking the Repeat or Rpt & Complete button

  • Note: If you need to go back to view the Notes against this record in the Script Queue, you can do so by pressing Alt + Q at any stage

• Once the script is completed through Rx365, the script will now be displayed in the READY tab of the script queue

NOTE:

• If you're using Touchstore's POS, the dispensary does not need to do anything from here. When the script is collected, and the bag is scanned at the till, the script will automatically move into the HISTORY tab of the script queue

• If you're NOT using Touchstore's POS, you can select the script(s) from the ready tab and press the Collected /Delivered button which will then move these scripts into the History tab

Collection

• To view the status of the script from the EPoS system, you can load up the patient's PMR again, as described in the following article How to add a patient to Rx Script Queue from the POS screen. The status of the script is displayed at the top of the screen under Outstanding Scripts

• When the patient arrives in the pharmacy to collect their script, the bag can be scanned through the EPoS system as normal.

• Once the sale has been completed, the Script Queue record is marked as Collected and gets moved through to the History page.