Rx 365 can now connect to the Pharmacies Healthmail account and import the scripts from Healthmail into the Script Uploads -> Healthmail section automatically. We run a check every minute to see if there are any new Healthmail prescriptions to download. Rx 365 will download the prescription and add it to the Healthmail queue on the Back Office in chronological order.

Where can I find the Health Mail's imported into Rx365?

In the Script Uploads section on the Rx365 Back Office, we have added a Healthmail section. Any prescription that is uploaded from Healthmail will be displayed here.

How to Fulfil a Script that came through Health Mail?

You can start a Healthmail script by selecting one of the records from the list. This opens the prescription details taken from Healthmail as well as any attachments.

When viewing a script with multiple images, you can switch between them by pressing the Previous, Start, and Next buttons. See below example.

Click Start Fulfilling Script

From the below screen you then search for the patient.

Once you select the patient, you will then be taken to the dispense screen of the selected patient where you can start dispensing the prescription.

How to View a Prescription while dispensing

If you wish to view the Healthmail prescription as you dispense, you can press Alt + Q at any time. Select Back to Rx to return to the dispense.

Completion of the Prescription

• Attach Healthmail.

Once the script is completed, TouchStore Rx will attach the prescription from Healthmail to the script entered.

• Option to Print Healthmail

You can print the prescription using the Print button

What happens if I choose the incorrect patient?

If the wrong patient is selected, you can Unlink the patient and search again. Note: You will need to manually DELETE the script that was dispensed under the incorrect PMR

Note: If you would like to see in further detail how to use Healthmail Integration in Rx365, please read the following article Using Healthmail Integration in Rx365