Once your TouchStore Loyalty system is set up you can begin to use it at the Till.

Earning Points

In order to use a TouchStore Loyalty account in a Sale, you can simply enter the customers Mobile Number into the Sales Screen or you can also scan their Loyalty Card into the Sales Screen.

When the customer's details have been located you will be presented with the 365 Loyalty Card Check screen confirming that the 365 Loyalty Card Is Validated!. You will also be shown the current Loyalty Account balance.

Once you complete the Sale the Till Receipt will print with the details of the customer's Loyalty Account. The value of the Sale will be converted into points (e.g. 1 point per € spent) and these points will be added to the customer's Loyalty Account Points Balance.

Redeeming Points Balance

In order to use a TouchStore Loyalty account in a Sale, you can simply enter the customers Mobile Number into the Sales Screen or you can also scan their Loyalty Card into the Sales Screen.

When the customer's details have been located you will be presented with the 365 Loyalty Card Check screen confirming that the 365 Loyalty Card Is Validated!. You will also be shown the current Loyalty Account balance.

You can Redeem the Loyalty Account Balance against a Sale providing that their Balance Value meets or exceeds the Minimum Redemption value you specified when setting up the Loyalty System.

Additionally, in order to Redeem a customer's Loyalty Balance against a Sale it is necessary to Activate the customer's Loyalty Account. If the customer's Loyalty Account is not yet Activated, you will see the following message:

N.B. you can view our Article on How to Create a new Loyalty Account to learn how to Activate an account

To Redeem a customer's Loyalty Account Balance against a Sale:

• Sign in to the Till
• Scan / Lookup the product(s) you wish to sell
• Scan / Enter the customer's Loyalty Account details e.g. scan their card or enter their Mobile Number
• Press SUB to go to the SUB screen

Once in the SUB screen you will see that the Loyalty Card Tender Type is now available for use on the left-hand side of the screen at the bottom of the list of available Tender Types (e.g. Cash, Credit Card etc...)

On the right-hand side of the screen at the bottom, you will see the details of the customer's Loyalty Account along with their currently available Redeemable Loyalty Value\:

To assign some or all of the customer's Redeemable Loyalty Value against the Sale:

• Press Loyalty Card
• Type in the Amount you wish to allocate to the Sale
• Add any other Tender Types that you wish to allocate to the Sale (e.g. Cash, Credit Card etc...)
• When you are happy with the Sale and the entered Tender Types, press Thumbs Up

You have now successfully Redeemed the customer's Loyalty Account Balance against the Sale.