Product Exports

Retail 365 is a cloud-based retail system but some of the devices that work with Retail 365 do not directly connect to the system all the time and so it is often necessary to manually transfer information between the Retail 365 system and these other devices e.g. the Till, the UNITECH HT 680 Handheld. We do this via Product Exports.

There are two different types of Product Exports:

• Till Exports: These are used to get products, pricing, promotions, hampers, and staff members down to the Tills.

• Handheld Exports: These are used to get Products or Orders across to the UNITECH HT 680 Handheld - these are not required for the TouchStore Android Handheld.

How to Create a Product Export

• On the home screen of Retail 365 select the Product Exports module

  

• That screen will then display the list of till exports waiting to be downloaded and the status of each download. That is whether they have been downloaded and whether they have been applied.

• In that page that appears click

• The system will notify you after a couple of seconds that the retail product export has been completed

  

• When a user logs into the till, the till checks if there is an export to be downloaded

• Once it is downloaded, the next time that a user logs in, the message displayed below will appear

  

• All updates in the product export you created have now been successfully sent to the till(s)

Export Statuses

• Waiting to be downloaded: You need to open CTPOS on the till(s), click Update on the bottom right hand corner of the till screen & wait for the "updates are pending" message.

• Downloaded: The export has been successfully applied to the till

• Expired: This means the last export that was created was not applied to the till before the next export was created.